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BEWATT App Terms of Service
BEWATT App Terms of Service
Last updated: 10 November 2026
1. Who provides the service?
The BEWATT mobile application (hereinafter, the “App”) is a service provided by Be Watt S.L., with Tax ID (NIF) B-88425194 and registered office at Avenida de la Industria, 3, 28760, Tres Cantos, Madrid, Spain (hereinafter, “BEWATT”).
For enquiries, support or complaints, you can contact BEWATT at [email protected].
2. What the App is for
The App allows you to connect a mobile device to compatible BEWATT e-bikes and e-skates, view the parameters provided by the device and use navigation features, as well as create, save and share routes.
The features and parameters available depend on the e-bike or e-skate model, its equipment and the versions of the device and of the App. Not all products necessarily offer the same features.
The App does not include payments or subscriptions. Any internet connection or data charges applied by the user’s carrier shall be borne by the user.
The purchase of a BEWATT product is governed by the corresponding terms of sale and warranties.
3. Acceptance and legal capacity
These terms will be available for consultation and storage. Where acceptance is required, it will be requested through an express action.
If the user lacks sufficient legal capacity, they must act with the involvement of their legal representative where applicable. Use of the e-bike or e-skate is also subject to the age requirements and other conditions set out in the regulations and in the product documentation.
4. Requirements, connection and permissions
To use the App you need a compatible phone and, for the connection features, a compatible BEWATT product.
Some features require Bluetooth, access to location, an internet connection or other phone permissions. The App will request the necessary permissions and explain their purpose. If the user denies or disables them, the features that depend on them may not be available.
The user must follow the connection and usage instructions, keep their devices in proper condition and install the necessary updates in accordance with the instructions provided.
5. Safe use of the e-bike or e-skate
The App must be used in accordance with the product instructions and the rules applicable where you are riding.
The user must configure the device, enter destinations and view or share routes while the vehicle is stopped in a safe place. While riding, any guidance must be used without diverting attention from riding.
The availability of a feature or parameter does not mean that its use is permitted on all roads or in all territories.
The data shown in the App must be interpreted in accordance with the product documentation. It does not replace the necessary inspections, maintenance or safety checks.
6. Navigation and routes
The App offers navigation features and allows you to save and share routes.
Directions, maps and position data may be affected by coverage, signal accuracy, the available map information and environmental conditions.
A route shown or shared does not guarantee that it is passable, safe or authorised for an e-bike or e-skate. The user must pay attention to signage, access restrictions, the condition of the road and the actual conditions of the route. Signage and instructions from the authorities prevail over the directions given by the App.
When sharing a route, the user must check what information it includes and with whom it is shared. Start, end or stop points may reveal frequently visited places, such as their home or workplace.
The user must not include in shared routes personal data of third parties without a legitimate basis, nor content that infringes their rights.
7. User obligations
The user undertakes to use the App lawfully and in accordance with these terms.
The following is not permitted:
Connecting to or controlling third-party devices without authorisation.
Interfering with the operation of the App or of the connected devices.
Introducing malicious software or circumventing security measures.
Using the App to make unauthorised modifications to the product.
Sharing unlawful content or content that infringes the rights of third parties.
Copying, distributing or commercially exploiting the App without authorisation, except for uses permitted by law.
If any feature requires login credentials, the user must protect them and notify BEWATT of any unauthorised use of which they become aware.
8. Intellectual property and user routes
The App, its trademarks, designs and content belong to BEWATT or to their respective owners. The user receives a non-exclusive, non-transferable licence to use it in accordance with these terms.
The user retains any rights they hold over the content they provide. Saving or sharing a route only authorises the operations necessary to provide the requested feature, such as storing, displaying or transmitting it to its recipients. It does not involve transferring its ownership to BEWATT or authorising its use for advertising purposes.
The licences of third-party components and content and the rights recognised by law will be respected.
9. Maintenance and updates
BEWATT will provide the service with due diligence and will supply the necessary updates, including security updates, for the period required by law.
Maintenance work and changes may be carried out where justified for reasons of security, regulatory compliance, technical compatibility or service improvement.
Changes that go beyond what is necessary to keep the service in conformity will be made in compliance with legal requirements, at no additional cost and with clear information to the user. Where applicable, they will be communicated reasonably in advance on a durable medium that allows the information to be stored.
If a change negatively affects access to or use of the service, the user may exercise the rights to which they are legally entitled, including termination of the contract where applicable.
10. Liability and warranties
BEWATT shall be liable for the operation of the service, for any lack of conformity and for damages under the terms established by applicable law.
Connections, the location signal and external services may affect certain features. These circumstances do not exclude BEWATT’s obligations.
Nothing in these terms limits any liability that cannot be excluded by law or the consumer’s non-waivable rights.
The effects of misuse or of an unauthorised modification will be assessed according to their relationship with the incident or damage. They shall not, in themselves, result in the loss of all warranty rights over the product.
11. Suspension and termination of use
BEWATT may restrict access where necessary to address a security risk, comply with a legal obligation or respond to a serious breach of these terms.
Such measures must be proportionate. Whenever possible and legally permissible, the user will be informed of the reasons and of how to request a review or remedy the breach.
The user may stop using and uninstall the App at any time. Uninstalling it does not necessarily mean that data stored on BEWATT’s systems is deleted. Deletion of personal data may be requested in accordance with the Privacy Policy.
Termination of use will not affect the product warranties or any claims or other rights that must be maintained by law.
12. Privacy and location data
The processing of personal data is described in BEWATT’s Privacy Policy, which must be accessible from the App.
Information on the processing of location, trips and saved or shared routes can be found in that policy and in the notices for each feature.
Accepting these terms does not amount to consent to receive advertising or to other processing that requires separate authorisation.
13. Third-party services
The App may use third-party services to provide certain features, such as maps or navigation. Where additional terms apply, information about them will be provided.
The involvement of third parties does not reduce BEWATT’s legal obligations towards the user.
14. Enquiries and complaints
You can report incidents or submit complaints by writing to [email protected]. Please provide a description of the problem and the information needed to deal with it, without including passwords.
BEWATT will respond within the legally applicable time limits. You may also contact the consumer authorities and the applicable dispute resolution mechanisms.
15. Changes to these terms
BEWATT may update these terms where justified by regulatory, security or service feature changes.
Significant changes will be communicated with the required notice, indicating the date on which they will apply. Where a new acceptance is required, it will be expressly requested.
Changes will not reduce acquired rights or allow the service to be unilaterally altered except in the cases permitted by law.
16. Governing law and jurisdiction
These terms are governed by Spanish law, without depriving consumers of the protection afforded to them by the mandatory provisions applicable in their place of habitual residence.
Disputes shall be submitted to the competent courts in accordance with the law, without requiring the consumer to bring proceedings exclusively before the courts of BEWATT’s registered office.