To place an order you need to be registered at www.bewatt.com.
- First you must access the LOGIN section in the main menu.
- Our website is a website aimed at end consumers, therefore, you must register as a natural person and not as a legal entity. To do this, you need an email address and a personal password. We will ask you for the shipping address, as well as your personal data once you are placing the order. We adhere to current data protection regulations and will not provide your data to third parties
- Once you click on the "Login" button, a registration confirmation email will be sent to the email address indicated in the previous step.
Register during the purchase process
- You must add the items you want to buy to the basket.
- Once in the basket, click on the "GO TO CHECKOUT" button.
- In the address and contact information section, you must fill in all the mandatory fields, all of them marked with (*). At the end of the form you must indicate a personal password that will be used to access your account after making the purchase
- Once you have chosen the item, you will have to click on the buy button, if you want to customize your BEWATT product, access the BE UNIQUE section. Click on the “Add to cart” button.
- If you wish to continue with the purchase, remember that our website is aimed at the final consumer, therefore, the invoices will always bear the name of a natural person and never that of a legal person.
- After adding the products to the basket, you can go directly to the payment process or you can modify the items in the basket.
- If you want to go to the payment process, you will have to position the cursor on the cart icon in the top menu and click on the "buy" button.
- If you want to modify, delete or add an item, you can do so by going to the basket. You must position yourself on the cart icon in the main menu and click on the "MODIFY BASKET" button and once you feel satisfied with the products in the cart, click on the "place order" button. (if you have a promotional code you can also enter it in the cart, but remember that you must be registered and logged in with your account)
- Once in the checkout section, you must follow the indicated steps and complete the requested information. Fields with an asterisk (*) are required. If you are already registered, but you have not logged in, you must click on "I am already registered" and some fields will be filled in automatically. If you are not registered, you must provide a personal password that will be used to access your account after making the purchase.
- Finally, you must make the payment. The platforms guarantee the privacy of the information and protect the information during the user data transmission process, offering secure transactions. You can make the payment through Paypal (you can consult it at www.paypal.es), Defer me, Credit Card. The payment cards accepted to make the payment are: VISA, MASTERCARD, MAESTRO.
- Once the payment is made, we will send you a confirmation email with all the details of the purchase.
- At BEWATT we work hard to meet all the estimated delivery times, in order to give the maximum experience to all our customers, meeting or even improving delivery times.
- In some cases, it may happen that we cannot meet these delivery dates, for which we reserve a grace period to deal with possible contingencies. Either way you will be informed of the delay.
RETURNS AND REFUND
- You can return the product within 14 days of receipt of the item by the customer. The product must be in the same conditions in which it was delivered, unused, with its packaging together with any related accessories, in perfect condition and with the original labels. The return of those personalized orders will not be accepted.
- Once we receive the product at BEWATT and confirm the status of the product, the amount of the returned products will be paid within a period of 10-15 days, excluding the shipping costs generated in the initial order in the event that the return is not it is a manufacturing defect.
- If you notice any damage or damage to the box when you receive the order, state the problem on the delivery note of the transport company and return the box unopened to the carrier; Report the incident immediately to our customer service team by sending an email to: firstname.lastname@example.org
- The acceptance will consider that the client is in agreement with all the accepted packages and they cannot be object of claim.
Return conditions for personalized products
- In some models, BE WATT S.L. offers you the possibility of choosing the components of electrical products, as well as their design in a personalized way, according to taste and needs.
- The personalization of our products means that we CANNOT accept returns.
- For any query regarding returns of personalized models BE WATT S.L. purchased at www.bewatt.com, you can contact us via email: email@example.com
Order cancellation process
- You can request the cancellation of your order as long as it has not been processed. That is, although the payment has been made, the order has not left our facilities.
- To process your cancellation, please send us an email to: firstname.lastname@example.org with your personal data and the specific data of the order.
- The products that BE WATT S.L. makes available to you are in accordance with current European legislation. BE WATT S.L. disclaims all liability in the event of breach of contract due to a stock break or the product being out of stock, due to force majeure, as well as disturbances, total or partial strike, especially postal services and/or media transportation or communication.
- BE WATT S.L. disclaims all liability for all those indirect damages that may occur after the purchase of a product.
- The products on our website have an approximate delivery time from the date of formalization of the order, and may suffer delays. Delivery times may be affected, being a process unrelated to BE WATT S.L. and corresponding to the transportation agency.
- Shipping costs are free for electrified products.
- For more information you can write an email to: email@example.com
- Nacex standard shipping charges will apply.
Less than 2Kg: €6.50
Up to 5Kg: €8
Up to 10Kg: €10
Up to 15Kg: €15
Up to 20Kg: €17
- The following shipping costs will be applied outside the peninsula